Incidents and maintenance reported on status page for Trusted Health https://status.trustedhealth.com/ https://d1lppblt9t2x15.cloudfront.net/logos/658968d3409de264195f8fda6d939382.png https://status.trustedhealth.com/ en https://status.trustedhealth.com/incident/1076319 Mon, 28 Sep 2026 13:05:23 -0000 https://status.trustedhealth.com/incident/1076319#4520ba19ffd564e7e8614da26620a7d126eba78a0eb367e521e968276cb2de49 Incident Between 5:32 AM and 5:52 AM PDT on September 28, some public job listing pages on trustedhealth.com/jobs showed an error instead of loading. This was caused by a configuration change during routine maintenance on our content system. The issue is resolved and all job pages are loading normally. The Trusted app, job applications and existing accounts were not affected. https://status.trustedhealth.com/maintenance/1067590 Fri, 18 Sep 2026 10:00:22 -0000 https://status.trustedhealth.com/incident/1067590#d8611a885192429a2eabb48b641bdd6530d61d0c7c1f364e88cf013b9284c063 Maintenance Maintenance completed https://status.trustedhealth.com/maintenance/1067590 Thu, 17 Sep 2026 20:48:14 -0000 https://status.trustedhealth.com/incident/1067590#60769914e240b4ca45c57906e71d90bf9e0f0b2be3eb8ba311a0a52bde063322 Maintenance We're performing scheduled maintenance on our database, including a version upgrade. The service will be fully unavailable for a few minutes during this window. No action is needed on your side — we'll update this page as soon as everything is back online. https://status.trustedhealth.com/incident/1047504 Wed, 02 Sep 2026 19:33:00 -0000 https://status.trustedhealth.com/incident/1047504#a98ce14445db6683dfa4df34f60b829f4b5f856d0a353c5d34accbcd026e3c70 Incident **Resolved** — All Marketplace services are back up and background processing has fully recovered. Total impact was approximately 11 minutes (12:22–12:33 PST). We will follow up with a post-incident review. https://status.trustedhealth.com/incident/1047504 Wed, 02 Sep 2026 19:30:00 -0000 https://status.trustedhealth.com/incident/1047504#ee9670feb68fa1a87d9dba307ee2b2d8ab219a614c91b81ef47feac9c1fec702 Incident **Monitoring** — Service is recovering. ManageApp and the clinician app are back online; Sidekiq background workers are spinning back up, with some already processing. We are monitoring to confirm full recovery. https://status.trustedhealth.com/incident/1047504 Wed, 02 Sep 2026 19:28:00 -0000 https://status.trustedhealth.com/incident/1047504#9be804037494e44f1598528dcb3052ca687d1ff51b2dba004bb4535d456133d0 Incident **Identified** — We have confirmed a full production outage affecting all Marketplace services (web, clinician app, ManageApp, API) and background job processing. The team is on an active incident bridge and working to restore service. https://status.trustedhealth.com/incident/1047504 Wed, 02 Sep 2026 19:22:00 -0000 https://status.trustedhealth.com/incident/1047504#955e16448393ebf4b132b77d21beb8cbfe239b49644dda4d95f73db456509329 Incident We are investigating a full outage of the Trusted Marketplace. The web app, clinician app, ManageApp, and API are returning Bad Gateway errors, and background processing is halted. Our engineering team is actively working on a fix. Next update within 5 minutes.