Resolved — All Marketplace services are back up and background processing has fully recovered. Total impact was approximately 11 minutes (12:22–12:33 PST). We will follow up with a post-incident review.

Monitoring — Service is recovering. ManageApp and the clinician app are back online; Sidekiq background workers are spinning back up, with some already processing. We are monitoring to confirm full recovery.

Identified — We have confirmed a full production outage affecting all Marketplace services (web, clinician app, ManageApp, API) and background job processing. The team is on an active incident bridge and working to restore service.

We are investigating a full outage of the Trusted Marketplace. The web app, clinician app, ManageApp, and API are returning Bad Gateway errors, and background processing is halted. Our engineering team is actively working on a fix. Next update within 5 minutes.